Frequently Asked Questions

Sixer FAQ — All your questions answered here

From opening an account to payments, bonuses, games, and security — all your questions answered clearly, in one place.

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What would you like to know about?

All your common questions about Sixer are organized across the six categories below.

Account & Registration
Find answers to all questions about opening an account, logging in, resetting your password, and updating your profile.
Deposits & Withdrawals
Full details on all payment methods including bKash, Nagad, and Rocket — covering limits and processing times.
Bonuses & Promotions
Terms and conditions for welcome bonuses, cashback, free spins, and other promotional offers.
Games & Betting
Rules and tips for playing slots, Live Casino, cricket betting, and other games.
Security & Privacy
Questions and answers about protecting your account and personal information, KYC verification, and secure transactions.
Support & Contact
Learn about live chat, email support, and the fastest ways to resolve any issue.
Account & Registration

Opening an account on Sixer takes just 2–3 minutes. On the registration page Enter your mobile number, name, and password. After OTP verification, your account will be ready instantly — along with your welcome bonus.

No, Sixer's policy allows each person to hold only one account. Creating multiple accounts may result in all accounts being permanently closed and any balances being forfeited.

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number or email, and an OTP will be sent to you. Verify with the OTP, then set a new password — the whole process takes just 3 minutes.

Your account will be temporarily locked after five consecutive incorrect password attempts. Wait 30 minutes and try again, or contact live chat support. Once your identity is verified, your account will be unlocked promptly.

Yes — log in to your account and head to the Profile section to update your email, mobile number, or password. To change your name or date of birth, please contact our support team with a valid ID.

The minimum age to register at Sixer 18 years. We are committed to promoting responsible gaming. Anyone under 18 is strictly prohibited from creating or using an account.
Deposits & Withdrawals

Currently at Sixer bKash, Nagad, Rocket and bank transfer. All major mobile banking services in Bangladesh are supported, so you can make transactions easily from anywhere.

The minimum deposit at Sixer is just ৳200. There is no upper limit on deposits. However, having KYC verification completed in advance will speed up the process for larger deposit amounts.

Withdrawal requests are typically processed within an average of 15–30 minutes for the funds to reach your mobile banking account. During peak hours, it may take up to 2 hours. Bank transfers typically take 1–2 business days.

No, Sixer does not charge any fees on deposits. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply a small transaction fee according to their own policy.

Yes, KYC verification must be completed before your first withdrawal as a security measure. Simply upload a photo of your National ID or passport, and verification is done within 24 hours. After that, you can make fast withdrawals at any time.

First, refresh the page and wait a few moments — balances usually update within 5 minutes. If the issue persists, contact us via Live Chat with your transaction ID or a screenshot and we'll resolve it quickly.
Bonuses & Promotions

New members at Sixer can get a bonus on their first deposit 100% Welcome Bonus up to a maximum of ৳10,000. Register, make your first deposit and the bonus will be credited to your account automatically.

Withdrawing a bonus requires meeting the applicable wagering requirements. Typically, you need to wager the bonus amount 5x. For full terms and conditions Terms & Conditions page. Each promotion may have its own terms and conditions.

Daily Once you log in daily bonus. The longer your login streak, the bigger the bonus. Hit a 7-day streak for a special reward, and keep going for 30 days to unlock the monthly mega bonus.

All registered Sixer members are eligible for the weekly cashback bonus. VIP members receive cashback at a higher rate. Every Monday, 5%–15% of your net losses from the previous week is credited back to your account.

Yes! Invite a friend to Sixer, and once they register and make their first deposit, you'll earn a referral bonus. Just copy your referral link from your profile and share it.
Games & Betting

Sixer currently offers 500+ games, including slots, Live Casino (Baccarat, Roulette, Blackjack), cricket and football betting, fishing games, and Jackpot games. New games are added regularly.

Definitely. Sixer's platform is fully mobile-optimized. You can play all games seamlessly from any Android or iOS smartphone browser — with the same graphics and gameplay experience you'd get on desktop.

Sixer's live cricket betting lets you place bets on real-time updated odds while the match is in progress. All major cricket events are covered, including IPL, BPL, T20 World Cup, and Test matches. You can bet before or during any match.

If you get disconnected, your game session is saved on the server. Once you reconnect, you can pick up right where you left off. In slots, spin results are confirmed on the server before your balance is updated, so there's no risk of losing money.

Absolutely, completely fair. All games on Sixer are internationally certified RNG (Random Number Generator) technology. Results are regularly audited by independent third parties to ensure every outcome is completely random and unbiased.
Security & Privacy

Yes, Sixer keeps all your personal information 256-bit SSL encryption . Our servers comply with international security standards, and no information is sold or shared with third parties. For more details, Privacy Policy View.

Yes, Sixer supports Two-Factor Authentication (2FA). Enable it from your account settings. When logging in, you'll need to enter both your password and a one-time OTP sent to your mobile, making your account significantly more secure.

Change your password immediately and notify the support team via live chat or email. We'll review your account's login history and, if necessary, temporarily lock the account to keep it secure.

KYC (Know Your Customer) verification is an internationally recognized process for preventing fraud and money laundering. Simply upload a clear photo of your National ID or passport, and verification is typically completed within Within 24 hours verification is complete. Once verified, you won't need to do it again.
Support & Contact

Sixer Customer Support 24 hours a day, 7 days a week available. Live chat responses average 2 minutes. Emails are typically answered within 2–6 hours.

For the fastest resolution, use the Live Chat button. For urgent issues, chatting directly with us will connect you to a support agent within minutes.

To file a complaint support@sixer.im Send us a detailed message by email or reach out via live chat. You'll receive a complaint reference number, and if the issue isn't resolved within 48 hours, our escalation team will step in to review it.

Sixer is deeply committed to responsible gaming. Responsible Gaming This page has information on deposit limits, self-exclusion, and support contact details. If you feel your betting is getting out of control, reach out to our support team right away.
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Sixer FAQ: The complete guide to the most frequently asked questions from players in Bangladesh

Sixer is one of Bangladesh's most trusted online gaming platforms, serving hundreds of thousands of players every day. Whether you're new or experienced, it's natural to have questions. This FAQ page is designed to help you find answers quickly and get issues resolved without the hassle.

Please note: Sixer is committed to transparency and fair play. There are no hidden terms — all information is presented to you in plain, straightforward language.

How easy is it to open an account on Sixer?

Many people assume signing up on an online gaming platform is complicated — but with Sixer, it's straightforward. Registration takes just three steps: enter your mobile number and name on the sign-up page, verify the OTP, then set your password. That's it — your Sixer account is ready in 2–3 minutes. You may also be eligible for a welcome bonus right after registering, so don't wait — get started now.

Hassle-free payments

Sixer supports all major mobile banking methods in Bangladesh — including bKash, Nagad, and Rocket — built with local players in mind. Deposits are instant, and withdrawals are typically processed within 30 minutes. With a minimum deposit of just ৳200, you can get started even on a small budget. KYC verification is a one-time process, so you won't need to repeat it. At Sixer, keeping your money safe is our top priority.

Bonuses & Promotions: Real value or empty promises?

Sixer's bonuses are completely real and fully claimable. New members get up to 100% on their first deposit, plus daily login bonuses, weekly cashback, free spins, and referral bonuses. All bonus terms are clearly stated — no hidden conditions. VIP members enjoy even more benefits; visit the VIP page to find out more.

Game variety & fairness

Sixer has hundreds of games — from slots and Live Casino to cricket betting and fishing games. All games are internationally RNG-certified, so every result is completely unbiased. They work seamlessly on mobile too, playable in any browser without downloading a separate app.

  • A massive library of 500+ games
  • Live cricket & football betting
  • Internationally Certified RNG Technology
  • Mobile-friendly interface
  • New games added every week

Security: Your money and personal information are fully protected

Sixer uses 256-bit SSL encryption, providing bank-level security for your data. Your personal information is never sold to third parties. Enabling 2FA adds a significant extra layer of protection to your account, and KYC verification helps guard against unauthorized access.

Support Team Always by Your Side

Sixer's support team is available 24/7, every day of the week. You can get help within minutes via live chat, or reach out by email for a response typically within 2–6 hours. The team is also ready to assist with any responsible gaming concerns.

If you didn't find the answer to your question on this FAQ page, contact us directly via live chat or email (support@sixer.im) to get in touch. We're always here for you.

Get started now

No more questions — time to play!

Join Sixer, claim your welcome bonus, and enjoy the best gaming experience in Bangladesh. Registration takes just 2 minutes.

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